Delivery & Returns
1.Shipping Time and Costs
Express delivery Italy 24/48 hours Euro 5,90.
Please note that delivery times run over working days only, and holidays are not considered within the timing allocation. The national holidays that are respected by the Biancolatte.it Online Shop are as follows: 1st January, 6th January, 25th April, 1st May, 2nd June, 15th August, 16th August, 1st November, 7th December, 8th December, 25th December and 26th December.
3.Tracking of shipping and delivery
You can track the delivery of your order at any time by using the Tracking Number that was sent to you along with the confirmation of your order..
For any problem related to tracking, the customer service [email protected] will do everything possible to update you on the status of your order in the shortest possible time.
The courier delivers from Monday to Friday during office hours, and unfortunately it is not possible to pre-book delivery times. In the event that the courier is unable to deliver the order, the products will be sent back to the Lubar.it warehouse and a notification will be left.
When the item is delivered we kindly ask you to check the status of the package before signing the delivery confirmation.
If you wish to return or exchange an item please email [email protected] before sending the item back.
Merchandise must in any case be returned within 14 days from the delivery date for a full refund.
Merchandise must be returned in its original condition with the same box all tags attached.
Items that are returned with signs of wear or delivered to our returns department outside the 14-day window will be sent back to the original address.
All items are final sale and any discounted items are also considered final sale.
Please note that Biancolatte is not responsible for the cost of shipping related to the return, unless the item is defective and the defect is recognized by Biancolatte, to ascertain the defect, pictures must be sent which clearly attest to the defect. If food packs undergo slight dents during transport, this will not be considered a reason for return and reimbursement as the food product is not altered by such possible bruises during the transport of the pack.
The items are considered defective if they are received damaged or if a manufacturing defect is detected, however being handcrafted items they may have imperfections that make them unique and precious for this reason.
Please allow 14 days for the refund to be processed. Make sure your name/order is in the package and include any paperwork if available. Thank you for understanding, please contact us at [email protected] if you have any concerns.
Please remember that there is no refund on products that are handcrafted and made to order unless they present obvious defects.