The following Terms&Conditions govern the online purchase made through the website owned by the company Biancolatte DIRR Srl and managed by it. Biancolatte Dirr Srl is hereinafter referred to as Biancolatte DIRR Srl.

The following Terms&Conditions constitute an agreement between Biancolatte DIRR Srl and you, the visitor, governing your access and use of any content and functionality available at the website.

By accessing any part of this Website, you shall be deemed to have accepted this legal notice in full. We may revise this legal notice at any time by updating this posting. You should check this Website from time to time to review the then current legal notice, because it is binding on you.

Identification of the Seller: The seller is Biancolatte DIRR Srl , a commercial company with legal and administrative headquarters in Via Turati 40 – 20121 Milan (MI) ITALY, P.Iva / C.F. 05849640965; REA: MI – 1853840 tel: 02-63470910; e-mail:; pec:


The Contract
By filling out the appropriate order form and by forwarding it to the Seller following the available online instructions, you will be requesting the purchase of the specified items in the order form at the conditions detailed in the order proposal and in these Terms & Conditions. To proceed properly with the purchase we invite you to follow this procedure:

  1. Read carefully the following Terms & Conditions found through the specific link on the order form remembering to print or save a copy for future reference. If you don’t agree to any one of the conditions in the Terms & Conditions we invite you not to make any purchase with the Seller;
  2. In order to consider carefully your purchase choice, the order form includes a summary of all the relevant information: identity of the Seller; the main characteristics of the ordered products; final purchase price including taxes and charges and relative terms of payment; delivery terms and fees.
  3. Fill out carefully all the required fields in the order form; in case of errors you will be able to make the necessary corrections before the final placement of the order.


The purchase of the products on sale on the Website is reserved to adult physical persons according to Italian law (18+) and who intend to purchase the products on sale not for any purpose linked to their own professional activity but purely as end consumers. The Seller reserves its right to refuse orders received in the following cases:

  1. the order is incomplete or it hasn’t been filled in properly
  2. the delivery address indicated on the order isn’t located in one of the Countries reachable by the Seller or if it’s located in a Country different from the one where the order was made;
  3. the ordered products are no longer available; in this case we will notify you that the order wasn’t accepted as soon as possible and in any case within 30 days from the day after the order was placed on your behalf.

The Seller also reserves its right to not process any future transactions with clients who have given proof of unreliability upon receipt of the products. The language for the finalisation of the contract is Italian. Once the purchase is finalised we will send you a confirmation email with the summary of all the information already specified in the order form and the link to the Terms & Conditions, therefore you will receive: general information on the Seller, main characteristics of the ordered products, price including taxes and fees, delivery terms and fees, conditions for withdrawal along with times and methods for the return of the products. In any case the orders received and the relative Terms & Conditions will be preserved in electronic format by the Seller for the appropriate fulfilment of the contract and in accordance to law; you will always have access to your order status through the dedicated section on our Website.


General provisions
If any term or condition of the present agreement is invalid, against the law, ineffective or not executable according to the local law, the specified invalidity, illegality ineffectiveness or non-executability will not undermine the other valid, lawful, effective and executable terms and conditions that will remain valid and applicable between the parties. In case of invalidity, illegality, ineffectiveness or non-executability, in order to achieve a result as close to the one intended by the parties, the parties will negotiate in good faith on how to substitute the flawed arrangement and in case of failure to reach an agreement the final decision will be up to the competent judge according to the law.

The Seller retains its right to not sell its products to certain specifically selected buyers, for example in the case of purchases made by persons that the seller considers under its own rightful judgement to be abusing or that have already abused of the online sales service. This right is reserved to the Seller in order to prevent abuse and will not be exercised with the intent to discriminate on the base of sex, race, language, religion, political opinions and or personal or social conditions.

Applicable law and jurisdiction
The transaction relative to the order proposal, once accepted by the Seller, constitutes a valid contract between the Seller and the client.
The Contract is subject to Italian Law and the competent Judge for the settlement of disputes directly or indirectly related to the interpretation, the conclusion and execution of the Contract and of the Terms & Conditions will be the Court of Milan unless the applicable law states otherwise.


1.Shipping Time and Costs

Express delivery Italy 24/48 hours.
Express delivery Italy Islands 5-6 working days.

Please note that delivery times run over working days only, and holidays are not considered within the timing allocation. The national holidays that are respected by the  Online Shop are as follows:  1st January, 6th January, 25th April, 1st May, 2nd June, 15th August, 16th August, 1st November, 7th December, 8th December, 25th December and 26th December.

3.Tracking of shipping and delivery
You can track the delivery of your order at any time by using the Tracking Number that was sent to you along with the confirmation of your order.
For any problem related to tracking, the customer service  will do everything possible to update you on the status of your order in the shortest possible time.

The courier delivers from Monday to Friday during office hours, and unfortunately it is not possible to pre-book delivery times. In the event that the courier is unable to deliver the order, the products will be sent back to the warehouse and a notification will be left.

When the item is delivered we kindly ask you to check the status of the package before signing the delivery confirmation.


If you wish to return or exchange an item please email  before sending the item back.
Merchandise must in any case be returned within 14 days from the delivery date for a full refund.
Merchandise must be returned in its original condition with the same box all tags attached.
Items that are returned with signs of wear or delivered to our returns department outside the 14-day window will be sent back to the original address.
All items are final sale and any discounted items are also considered final sale.

Please note that Biancolatte is not responsible for the cost of shipping related to the return, unless the item is defective and the defect is recognized by Biancolatte, to ascertain the defect, pictures must be sent which clearly attest to the defect. If food packs undergo slight dents during transport, this will not be considered a reason for return and reimbursement as the food product is not altered by such possible bruises during the transport of the pack.

Please allow 14 days for the refund to be processed. Make sure your name/order  is in the package and include any paperwork if available. Thank you for understanding, please contact us at if you have any concerns.

Please remember that there is no refund on products that are handcrafted and made to order unless they present obvious defects.